How do I create an account?
Visit telehealthph.com and click “Book a Consult.” Provide your name, email address, and phone number. You can also sign up using Google or Facebook for faster registration.
How do I book my first consultation?
Select your preferred consultation type (chat, video, or phone), complete payment, and connect with a licensed physician. For chat consultations, you can often start immediately if a doctor is available.
What devices and browsers are supported?
TelehealthPH works on modern browsers (Chrome, Safari, Firefox, Edge) on desktop, laptop, tablet, or smartphone. For video, ensure camera and microphone access. No app download is required.
What should I expect during a consultation?
Chat: Text conversation with photo sharing for quick questions and follow-ups. Video: Face-to-face call for visual exams, up to 20 minutes. Phone: Voice call when video is not practical.
How long do consultations last?
Chat is typically 10–15 minutes. Video and phone last up to 20 minutes. If more time is needed clinically, your doctor can extend at no extra charge.
What conditions can be treated?
Common conditions including coughs and colds, fever, allergies, skin issues, UTIs, stomach problems, headaches, stress, and more. Doctors can issue e-prescriptions, medical certificates, and specialist referrals.
When should I visit an in-person clinic instead?
TelehealthPH is not emergency care. For chest pain, difficulty breathing, severe bleeding, loss of consciousness, or life-threatening symptoms, call emergency services or go to the nearest ER immediately.
Prescriptions & Certificates
How do e-prescriptions work?
If medication is needed, your doctor issues a digitally signed e-prescription. You’ll receive it by email and in your TelehealthPH account, including the doctor’s PRC license number and digital signature.
Which pharmacies accept e-prescriptions?
Major chains including Mercury Drug, Watsons, The Generics Pharmacy, Rose Pharmacy, and Southstar Drug typically accept digital prescriptions. Confirm with your preferred pharmacy before visiting.
How do I get a medical certificate?
Request one during your consultation. If clinically appropriate, your doctor issues a digitally signed certificate you can download or receive by email.
Are these documents legally valid?
Yes. Documents issued by TelehealthPH doctors are signed by PRC-licensed physicians and are valid under applicable Philippine telehealth regulations.
What payment methods are accepted?
GCash, Maya (formerly PayMaya), Visa, and Mastercard. Payments are processed securely through our encrypted payment gateway.
What subscription plans are available?
Pay-per-consult from ₱299, plus monthly and annual plans. See our pricing section for current options.
How do I cancel my subscription?
Cancel anytime from account settings. Access continues until the end of the current billing period.
What is your refund policy?
If a consultation does not take place due to technical issues on our end or doctor unavailability, you receive a full refund. Other refund requests: email [email protected].
How do I update my profile?
Log in and open profile settings to update name, contact information, medical history, and payment methods.
How is my data protected?
We use strong encryption for data in transit and at rest. Access to medical records is limited to your treating physician and authorized personnel. We comply with RA 10173. See our Privacy Policy.
How do I delete my account?
Email [email protected] with subject “Account Deletion Request.” We process requests within 30 days under the Data Privacy Act of 2012.
Can’t find what you need? Our support team is here to help.
Email: [email protected]
Response time: Within 24 hours