Find answers to common questions about using TelehealthPH.
Visit telehealthph.com and click "Book a Consult." You will be asked to provide your name, email address, and phone number. You can also sign up using your Google or Facebook account for faster registration.
After creating your account, select your preferred consultation type (chat, video, or phone), choose an available time slot, complete payment, and you will be connected with a licensed physician. For chat consultations, you can start immediately if a doctor is available.
TelehealthPH works on any modern web browser (Chrome, Safari, Firefox, Edge) on desktop, laptop, tablet, or smartphone. For video consultations, ensure your device has a working camera and microphone. No app download is required.
Chat: A text-based conversation with your doctor. You can share photos of symptoms. Ideal for quick questions and follow-ups. Video: A face-to-face video call for visual examinations and more detailed consultations. Up to 20 minutes per session. Phone: A voice call with your doctor, perfect when video is not practical or you prefer audio-only.
Chat consultations are typically 10-15 minutes. Video and phone consultations last up to 20 minutes. If your doctor needs more time, they will extend the session at no additional charge.
Our doctors can treat a wide range of common conditions including coughs and colds, fever, allergies, skin conditions, UTIs, stomach problems, headaches, stress and anxiety, and more. They can also issue e-prescriptions, medical certificates, and specialist referrals.
TelehealthPH is not a replacement for emergency care. If you are experiencing chest pain, difficulty breathing, severe bleeding, loss of consciousness, or any life-threatening symptoms, please call your local emergency number or go to the nearest emergency room immediately.
After your consultation, if medication is needed, your doctor will issue a digitally signed e-prescription. You will receive it via email and it will also be available in your TelehealthPH account. The prescription includes the doctor's PRC license number and digital signature.
Most major pharmacy chains in the Philippines accept digital prescriptions, including Mercury Drug, Watsons, The Generics Pharmacy, Rose Pharmacy, and Southstar Drug. Some independent pharmacies may also accept them. We recommend calling your preferred pharmacy to confirm before visiting.
Simply request a medical certificate during your consultation. Your doctor will issue one if clinically appropriate. Medical certificates are digitally signed and can be downloaded from your account or received via email.
Yes. E-prescriptions and medical certificates issued by TelehealthPH doctors are signed by PRC-licensed physicians and are legally valid documents in the Philippines, in accordance with applicable telehealth regulations.
We accept GCash, Maya (formerly PayMaya), Visa, and Mastercard. All payments are processed securely through our encrypted payment gateway.
We offer pay-per-consult starting at P299, as well as monthly subscription plans that include multiple consultations at discounted rates. Visit our pricing page for current plans.
You can cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period. You will retain access to your plan benefits until then.
If a consultation does not take place due to technical issues on our end or doctor unavailability, you will receive a full refund. For other refund requests, please contact our support team at [email protected].
Log in to your account and navigate to your profile settings. You can update your name, contact information, medical history, and payment methods from there.
We use HIPAA-grade encryption for all data in transit and at rest. Access to your medical records is strictly limited to your treating physician and authorized personnel. We comply with the Philippine Data Privacy Act of 2012 (RA 10173). Read our full Privacy Policy for details.
To delete your account, please email [email protected] with the subject line "Account Deletion Request." We will process your request within 30 days in accordance with the Data Privacy Act of 2012.
Can't find what you're looking for? Our support team is here to help.
Email: [email protected]
Response time: Within 24 hours